FAQ's

Check if it ended up in the spam folder. If you haven't received the order confirmation the day after a purchase, you can contact us at hello@wowbrow.com.

Send us a message at hello@wowbrow.com with your order number, and we'll see if it's possible. Unfortunately, if the order has already been processed, it's not possible.

Unfortunately, we can't add a product to an existing order.

Oh no! We're very sorry! Please send us an email at hello@wowbrow.com with a description of the issue and include a photo or video showing the problem with the product.

If you purchased your product in store and received a faulty item, please follow the respective retailer's complaint procedure.

Send us a message as quickly as possible at hello@wowbrow.com, and we'll check. If your order has already been shipped, you'll need to return it.

We're sorry that you received the wrong product or that something is missing. Send an email at hello@wowbrow.com, and we'll assist you.

Unfortunately, discount codes cannot be applied retroactively once an order has been placed.

You can, of course, return your order! You'll find all the information on how to do so here. Please note that the product must be returned in its unopened packaging for us to accept the return.

You will find all information about return here.

Once we receive your return, we’ll process it within 14 days. Your money will head back to the same card or account you used to pay.

Our delivery time is usually 2 to 7 business days with standard shipping. Just a little heads-up that during busy periods like Black Week or Christmas, things might take a tiny bit longer to pack because everyone suddenly wants great brows at once. Thanks for your patience!

Shipping costs for your country will be displayed in your cart.

Custom and duties are included in the total at checkout.

Europe: Norway, Sweden, Finland, Denmark, Netherlands, Belgium, France, Spain, Slovenia, Slovakia, Poland, Lithuania, Italy, Hungary, Greece, Estonia, Czechia, Cyprus, Croatia & Austria.

Unfortunately we do not ship to any other countries at the moment.

If your tracking shows that the package has been delivered, we recommend checking your mailbox, with neighbors, or around your entrance area first.

If you still cannot locate your parcel, please contact the shipping carrier directly. They will be able to investigate the delivery and provide more detailed information about what may have happened.

If the issue remains unresolved after contacting the carrier, feel free to reach out to our customer service and we’ll assist you further.

Yes! Our formula is pre-mixed, gentle, and developed for easy at-home use. Just follow the instructions included in the box. If you are allergic to any of the ingredients in the product, an allergic reaction may occur. We therefore recommend performing a patch test on your forearm before applying the product to your brows.

⚠️ Do not tint your brows before lamination. Never tint before lamination, as this can overprocess and damage the brow hairs. You can tint after lamination, but be extra careful with the processing time. Newly laminated brows absorb color much faster, which means they can become very dark if the tint is left on for too long.

If you have henna tint on your brows, skip lamination until it has completely grown out.

Many lash serums contain prostaglandins, an ingredient that pregnant and breastfeeding women are advised to avoid. WOWBROWs serums does not contain this ingredient, and the ingredients in our serums are considered safe to use.

None of the ingredients are known to be harmful when used as directed, but if you are unsure or have sensitive skin, we recommend consulting a doctor before use.

There can be several reasons why you don’t see a clear result after brow lamination. Hair type, previous treatments, and processing time all play a role. We’ve gathered the most common reasons and tips on how to achieve the best possible results in this article.

We’re thrilled that you want to sell our products in your salon or shop! For all things distribution, please contact us at hello@wowbrow.com.

We love to work with people! You can go to this page and fill out a form.